Frequently asked questions
Find answers about orders, delivery, returns, pickup, membership, promotions and store visits.
Orders & payment
Which payment methods do you accept?
You can pay with Visa, Mastercard, FPX online banking, GrabPay, Atome and ShopBack PayLater. Everything runs through Shopify's secure checkout.
Can I amend my order after placing it?
Yes. Message our Customer Service team on WhatsApp at 012-272 7849 and we will do our best to help before the order is processed.
Can I cancel my order?
Yes. Orders can be cancelled through your order confirmation page or by contacting our Customer Service team. Cancellation requests are subject to your order's processing status.
Can I combine multiple orders?
No. Orders cannot be combined once they have been placed.
Shipping & delivery
How long does delivery take?
Orders are typically delivered within:
- Peninsular Malaysia: 3 to 5 working days
- East Malaysia: 5 to 7 working days
Delivery timelines may vary during promotional periods, public holidays or unforeseen courier delays.
Do you offer free shipping?
Yes. Free shipping applies to orders above RM350 for Peninsular Malaysia, and orders above RM550 for East Malaysia. Terms and conditions may apply.
Which courier do you use?
We currently ship orders with Shopee Express.
Do you offer same-day delivery?
Instant delivery may be arranged for selected locations, subject to additional charges. Once your order is placed, contact our Customer Service team at 012-272 7849 for a delivery quotation.
How do I track my order?
Once your order has shipped, you will receive an email with your tracking details. Click the waybill number in the email to track your parcel.
Can I change my delivery address after ordering?
Yes, as long as you reach us before the order ships. Contact us as soon as possible so we can update it in time.
My order has not arrived. What should I do?
Message our Customer Service team at 012-272 7849 with your order number and we will investigate with the courier.
Returns & refunds
Can I return my purchase?
Returns are subject to approval and assessed on a case-by-case basis. Contact our Customer Service team if you wish to request a return.
Can baby products be returned?
Certain baby products may be eligible for return, subject to approval and product condition. Each request is evaluated on a case-by-case basis.
What if I receive a damaged item?
Contact us within 48 hours of receiving your order and provide:
- Your order number
- Photos of the item
- Photos of the packaging
- Photos of the damaged or defective area
- The product serial number
Our team will investigate and assist accordingly.
What if I receive the wrong item?
Contact us right away with your order number and photos of the item you received, and we will sort it out.
How long does a refund take?
Approved refunds are typically processed within 7 to 14 working days. The exact timeline may vary depending on your payment provider or bank.
Will shipping fees be refunded?
Shipping fee refunds are subject to approval and depend on the circumstances of the return request.
In-store pickup
Do you offer store pickup?
Yes. Store pickup is available at Happikiddo IPC Damansara.
Can I collect my order from another Happikiddo outlet?
Yes, though a stock transfer is needed. Please allow up to 5 working days for items to reach your preferred outlet before collection.
How will I know when my order is ready for pickup?
Our team will contact you once your order is ready for collection. Please wait for that confirmation before visiting the store.
What if I visit before receiving collection confirmation?
Your order may not be ready yet. We recommend waiting until our team has confirmed it is available for collection.
Membership & rewards
How much does membership cost?
Membership renewal is RM20 per year.
How long is my membership valid?
Membership is valid for 12 months from the activation or renewal date.
What are the benefits of being a member?
Members accumulate points from eligible purchases. Points redemption benefits will be available once the October 2026 Membership Catalogue launches.
How do I renew my membership?
Contact our Customer Service team at 012-272 7849 for help with membership renewals.
Can I check my points balance?
Yes. Contact our Customer Service team and we will check it for you. Points cannot be exchanged for cash.
Promotions & vouchers
Why was my free gift not included?
Free gifts are subject to promotion eligibility, minimum spend requirements, product qualifications and stock availability. Review the promotion terms or contact us and we will check.
Can I use more than one discount code per order?
Only one promotional code may be used per order unless otherwise stated.
My promotional item was charged instead of being free. What now?
Contact our Customer Service team with your receipt or order number for verification and we will make it right.
Are promotions available both online and in-store?
Some promotions are exclusive to either online or physical stores. Please refer to each promotion's terms and conditions.
Can gift cards or vouchers be used after they expire?
No. Expired gift cards and vouchers cannot be extended or reinstated.
Stores & contact
Where are your stores located?
Happikiddo runs several outlets across Malaysia. Our registered store is at Lot R-02, 3rd Floor, Citta Mall, Ara Damansara, 47301 Petaling Jaya, Selangor. See our store locations page for the full and latest list.
What are your store operating hours?
Most Happikiddo outlets open from 10:00am to 10:00pm daily. Mall hours may vary during festive periods and public holidays.
How can I contact Happikiddo?
WhatsApp us at 012-272 7849 or email hello@happyi.com.my. You can also reach us on Facebook, Instagram and TikTok.
How long will a reply take?
Our Customer Service team aims to reply as soon as possible during operating hours. Response times may be longer during promotional campaigns and public holidays.
Still need help?
Contact the Happikiddo team or continue the conversation on WhatsApp.