FAQ's
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š¦ Orders & Shipping
How long does delivery take?
Orders are typically delivered within:
ā¢ Peninsular Malaysia: 3ā5 working days
ā¢ East Malaysia: 5ā7 working days
Delivery timelines may vary during promotional periods, public holidays, or unforeseen courier delays.
Which courier service do you use?
We currently ship orders using Shopee Express.
Do you offer free shipping?
Yes.
Free shipping is available for:
ā¢ Peninsular Malaysia: Orders above RM350
ā¢ East Malaysia: Orders above RM550
Terms and conditions may apply.
Do you offer same-day delivery?
Instant delivery may be arranged for selected locations subject to additional charges.
Once your order has been placed, please contact our Customer Service team at 012-272 7849 for a delivery quotation.
How do I track my order?
Once your order has been shipped, you will receive an email containing your tracking details.
Simply click the waybill number in the email to track your parcel.
Can I amend my order after placing it?
Yes.
Please contact our Customer Service team at 012-272 7849 and we will do our best to assist before the order is processed.
Can I change my delivery address after placing an order?
Yes.
Please contact us as soon as possible. Address changes can only be made before the order has been shipped.
Can I cancel my order?
Yes.
Orders may be cancelled through your order confirmation page or by contacting our Customer Service team.
Cancellation requests are subject to order processing status.
Can I combine multiple orders?
No.
Orders cannot be combined once they have been placed.
My order has not arrived. What should I do?
Please contact our Customer Service team at 012-272 7849 and provide your order number so we can investigate with the courier.
šŖ In-Store Pickup
Do you offer store pickup?
Yes.
Store pickup is available at Happikiddo IPC Damansara.
Can I collect my order from another Happikiddo outlet?
Yes, however stock transfers are required.
Please allow up to 5 working days for items to be transferred to your preferred outlet before collection.
How will I know when my order is ready for pickup?
Our team will contact you once your order is ready for collection.
Please wait for confirmation before visiting the store.
What happens if I visit before receiving collection confirmation?
Your order may not be ready yet. We recommend waiting until our team has informed you that the order is available for collection.
š Returns & Refunds
Can I return my purchase?
Returns are subject to approval and assessed on a case-by-case basis.
Please contact our Customer Service team if you wish to request a return.
Can baby products be returned?
Certain baby products may be eligible for return, subject to approval and product condition.
Returns will be evaluated on a case-by-case basis.
What if I receive a damaged item?
Please contact us within 48 hours of receiving your order and provide:
- Order number
- Photos of the item
- Photos of the packaging
- Pictures of Damage / Defect area
- Serial Number of Product
Our team will investigate and assist accordingly.
What if I receive the wrong item?
Please contact us immediately with your order number and photos of the item received.
How long does a refund take?
Approved refunds are typically processed within 7ā14 working days.
The exact timeline may vary depending on your payment provider or bank.
Will shipping fees be refunded?
Shipping fee refunds are subject to approval and will depend on the circumstances of the return request.
ā Happikiddo Membership
How much does membership cost?
Membership renewal is RM20 per year.
How long is my membership valid?
Membership is valid for 12 months from the activation or renewal date.
What are the benefits of being a Happikiddo member?
Members can accumulate points from eligible purchases.
Points redemption benefits will be available once the October 2026 Membership Catalogue is launched.
How do I renew my membership?
Please contact our Customer Service team at 012-272 7849 for assistance with membership renewals.
Why am I unable to renew my membership?
This may be due to account verification issues or system-related matters.
Please contact our Customer Service team and we will be happy to assist.
Can I check my membership points balance?
Yes. Please contact our Customer Service team for assistance.
Can membership points be exchanged for cash?
No. Membership points cannot be exchanged for cash.
š Promotions & Vouchers
Why was my free gift not included?
Free gifts are subject to:
ā¢ Promotion eligibility
ā¢ Minimum spend requirements
ā¢ Product qualifications
ā¢ Stock availability
Please review the promotion terms or contact us for assistance.
Can I use multiple discount codes in one order?
Only one promotional code may be used per order unless otherwise stated.
My promotional item was charged instead of being free. What should I do?
Please contact our Customer Service team and provide your receipt or order number for verification.
Are promotions available both online and in-store?
Some promotions may be exclusive to either online purchases or physical stores.
Please refer to the promotion terms and conditions.
Can Gift Cards/Vouchers be used after they expire?
No. Expired Gift Cards / vouchers cannot be extended or reinstated.
š Stores & Contact Information
Where are your stores located?
Please visit our Store Locations page for the latest list of Happikiddo outlets and operating information.
What are your store operating hours?
Most Happikiddo outlets operate from 10:00 AM to 10:00 PM daily.
Mall operating hours may vary during festive periods and public holidays.
How can I contact Happikiddo?
WhatsApp: 012-272 7849
Email: online.happikiddo@gmail.com
How long will it take to receive a reply?
Our Customer Service team aims to respond as soon as possible during operating hours. Response times may be longer during promotional campaigns and public holidays.
Do you have physical stores?
Yes. Happikiddo operates multiple outlets across Malaysia. Please refer to our Store Locations page for details.
